End User Services
As important to your business, as the products that you sell, are the systems that are in use daily. These systems are the tools of your trade.
Helping you to provide the very best in customer service. From the initial contact with prospective customers, through the processing of their orders, to the ongoing provision of after sales service. Without the right systems in place, and the right degree of knowledge, your systems could be hindering you.
Simply contact us at your convenience to find out how we can help you. If you prefer face-to-face discussions, we're more than happy to visit you at your offices.
What We Offer to End Users
"The overall impact of a consultant is that clients have access to deeper levels of expertise than would be feasible for them to retain in-house, and may purchase only as much service from the outside consultant as desired."
An accurate description of a consultant from Wikipedia, and the services that they can offer a business on a regular, or ad-hoc, basis. Few businesses have internal Sage 200 expertise, and as such need to bring in those skills required, when required. This is what we do. We provide the skills that you need, when you need it.
Would you let an employee without a licence drive a company vehicle? No? Then why let them use your business critical systems without training? The only way your users will become competent is with the right level of training. Introductory training to get them started, leading to more advanced use as they are given more tasks or responsibilitlies within the organisation. Training is key to successful use of Sage 200.
Sage 200 can be a complex application to run on a day-to-day basis. dc200 solutions can help you get the most out of it by understanding your business needs, and providing the appropriate level of training.
Perhaps you need refresher training, or you have new users within the business who need to be 'shown the ropes' so that they can get the best out of the application. In turn, this ensures that the users in your business are at their most efficient.
So you use Sage 200 already? And your business is growing, or changing? How can we help you?
We can provide an independent review of how you use the application, and how you can introduce new processes or 3rd party tools that can aid in saving you time, and money.
Your business processes are key to the smooth operation of your day-to-day routines. They ensure your customers are dealt with efficiently. Your stock managed appropriately, and your finances kept in check. Documenting them can make the world of difference to how users interpret them, ensuring that processes are followed, and adhered to as required.
Sometimes, no matter how hard you try, Sage 200 just doesn't do what you want it to. This is where our skills can be used to develop a solution for you. For YOUR business. We will take time to understand your needs, documenting and agreeing them, then coding the software for you.
It's important during these processes that we all understand exactly what will be delivered, so that we can deliver a solid solution that meets your needs. So time is spent ensuring that documentation, and terminology, is clearly understood by all.
Accurate testing is the final stage we go through before delivering a solution onto a live site. User Acceptance Testing (UAT) is the final barrier before a cusotmer accepts that the solution provided, is the right one for them. Only when this is complete will the software 'go live'.
Are you uncertain about how you can progress your impending Sage 200 project?
Do you want to extend the utilisation of Sage 200 throughout new areas in the business?
We can provide you with the Project Management and technical Sage 200 skills your business doesn't normally require. With guidance, and planning, the satisfactory conclusion of your project is more certain, while alleviating some of the pressures often associated with implementing something new, whilst trying to carry out the normal day-to-day tasks that anyone otherwise appointed as project manager, might face.
All this whilst keeping your team fully involved in the project at hand.